Excel­lent rant! Have linked to help you achieve your page rank goals. Had a rant about Virgin Trains myself. ‘Tis the season to bemoan!

See you soon, Donny.

Posted by Donny at 10pm on 21.12.07

I whole­heart­edly agree with you here. Citylink are use­less. I was recently stung by their non-​delivery antics too and had to visit their shitty ware­house to pick up my parcel. Thank­fully I took the car but I only found it because one of their 40 ton jug­ger­nauts almost col­lided with me on the way out of the depot.

You should send your­self a large card­board box full of your own shit via Citylink and sleep easier at night know­ing that it will be stink­ing out their depot for months to come and there is no chance that it will ever reach its destination.

Posted by c0NZ at 11pm on 21.12.07

Good idea Conz. I shall wait for an espe­cially unhealthy turkey-​based emission.

Don - see you soon! Are there any Tran­mere plans? Also, I have your birth­day present with me, only sev­eral months late, City Link style!

Posted by Jack at 11am on 22.12.07

Have just hap­pened across this whilst on hold to citylink after having waited in for two days for deliv­ery of a large parcel (a Christ­mas present for a five year old). Appar­ently they’ve been prac­tic­ing their stealth deliv­ery tech­niques all over Glas­gow - they told me they’d tried to deliver twice but forgot to let me know they’d been there. I can’t be arsed going into all the details of their fail­ings here - I need to save all of my right­eous anger for the let­ters of com­plaint, safe to say that I’ll be putting in a claim for com­pen­sa­tion, and sug­gest­ing that they make a siz­able dona­tion to the char­ity that I work for to com­pen­sate for me not being there on the busiest days of.

Ooh, got through after only half an hour on hold. And guess what? IT fail­ures mean that they don’t know where the parcel is. And appar­ently there are no super­vis­ers work­ing today, but at the same time they’re all in a meet­ing. I think the Citylink have cracked the space/time con­tin­uum thing and are able to exist on sev­eral dif­fer­ent planes simul­ta­ne­ously, and so per­haps my parcel is in another dimen­sion. If only they’d’ve told me that…

By the way the direct line for the depot in Cam­bus­lang is 0141 641 6250

Posted by Ali at 12pm on 22.12.07

Of course they have fobbed me off with a wrong number! I’m trying 0141 643 3141 just now.

Posted by Ali at 12pm on 22.12.07

I’ve had the same expe­ri­ence with City Link, Glas­gow. I expected a parcel to be deliv­ered on Wed 19 Dec, Express Deliv­ery. Their web site says that they tried to deliver it on Thur 20 ( a day late). They did not appear and no card was left.
After a long wait on the phone they said they would rede­liver it on Fri 21st. Again the web site said that an attempt at deliv­ery was made. I was watch­ing out the window for them by the front door when they said that they made this second attempt.
If really they did try to deliver they went to the wrong address on both occa­sions.
I phoned this morn­ing to be told that City Link had “IT failure” and had 3000 unsorted parcels and that they could not guar­an­tee that I would get the parcel if I went for it.
I went there at 10.30 am this morn­ing but would not find the depot because, I think, that the address on the inter­net may be incor­rect. It is cer­tainly not known to my SatNav.
Well……….. the saga con­tin­ues, I still do not have the present and Xmas approaches.

Posted by Ian at 6pm on 22.12.07

I’m with you.

Rather than deliver a shiny new hard drive on time, they shoved a leaflet under the door a day late to say they had tried. Not my flat door, you under­stand; the out­side build­ing door. Not in an out of the way area; it’s in the bloody city centre with lots of pass­ing people. And not actu­ally all the way through. Mostly it was left on Hope Street.

Good timing is all that saved that from going missing.

(Rather than ven­ture the trek out to their depot in the back­wa­ters of nowhere, since no rede­liv­ery options were avail­able, I just let them return to sender).

Posted by Gary Fleming at 2am on 23.12.07

Totally agree about City Link - not just use­less, but liars too. Ask The Eng­lish Cheese­cake Com­pany how THEY feel about City Link - as these totally unre­li­able couri­ers FAILED to deliver all of The ECC’s freshly-​made (and per­ish­able) prod­uct this week­end. City Link are use­less, lying scum­bags - DO NOT USE THEM. EVER.

Posted by Dan H at 12pm on 24.12.07

Yes, I had the same prob­lems, stayed in tues­day, wed, thurs, frid, tried to deliver each day, yeah right! watched all their vans go past my door, did one stop, no, even said online, they carded me, well not thru my door! A cer­tain (gentle)man named bill at city link said they wld deliver sat, and if i wasnt in wld leave it with a neigh­bour, although another employee of city link said they werent allowed to do that so bill was in the wrong!
Even although i do not have a car and i live in the east end of glas­gow i am going to trek over that rugged ter­rain in cam­bus­lang to get the christ­mas parcel i ordered from amazon who are also going to be informed of city links use­less ser­vice. I will also tell them why do they use the cheap­est ser­vice, folk would rather pay more to have a guar­an­teed ser­vice, I am sure.
When my phone bill comes in, city link are going to get a print out, and if i ever order online again from any­where! i will find out the courier first. Heres hoping when I do visit their depot my parcel is there cos i am not in a very good mood!!

Posted by Madge at 10am on 27.12.07

Hello

Ive been wait­ing for a pack­age since Friday 21st Dec..I rang there Cust serv Sat­ur­day to be told its on van ..no show

I rang on Xmas eve tobe told its on van and all parcels must be deliv­ered before vans return to depot..no show..

I rang today 27/12/07 to be told they have lost the parcel and it never even reached my local depot

There a joke …Every time I buy some­thing off the net (which is a lot) I cringe when track­ing number is **ity Link

I really feel like going and egging the Citylink van which parks in a road just 5mins from :P

Posted by Ste at 12pm on 27.12.07

That’s a bloody night­mare. I spent an hour or so in some other couriers’ depot only for them to realise the pack­age had been sent back to the vendor. What you absolutely don’t need after that is a near-​mugging. Horrendous.

Posted by Gerard at 7pm on 28.12.07

I live in Dorset and had all my fam­i­lies Christ­mas presents sent up to them on 17th. Decem­ber by City Link. So called two attempted deliv­er­ies with cards left, no cards left and family there all day. Numer­ous tele­phone calls infor­ma­tion given didn’t tie with Online Track­ing His­tory and at 28th. Decem­ber Track­ing His­tory states parcel being returned but office say it is still at Cam­bus­lang Depot. E mails sent with request for tele­phone response - noth­ing. Promises of it will be deliv­ered on 29th. - won’t be hold­ing my breath and won’t ever rec­om­mend City Link. Have writ­ten now to Cam­bus­lang and Head Office. 28.12.07

Posted by Linda Stewart at 7pm on 28.12.07

Citylink Cam­bus­lang is a sham­bles at the moment. They had my order for deliv­ery on the 18th but there’s been some­one home for the last 9 busi­ness days - includ­ing Sat­ur­days - and they still haven’t even attempted deliv­ery. Site track­ing says it’s now ‘Returned to sender’. I’ve emailed Head Office - no response of course, but I will be making a formal com­plaint in due course. Citylink are easily the worst of all the main UK couri­ers; man­ag­ing to ‘forget’ where my house is for roughly one in four deliv­er­ies! Boy­cotting sup­pli­ers who use them would prob­a­bly help. BTW, the depot man­ager at Cam­bus­lang is a David Pettie - in case anyone’s think­ing of launch­ing a Small Claims action against them.

Posted by bad santa at 6pm on 29.12.07

UPDATE
Parcel didn’t arrive on 29th or 31st. No-​one answer­ing phones. Phoned local number on 2nd to be told was being deliv­ered back to orig­i­nal col­lec­tion point that day. Track­ing His­tory a joke, states on 29th. parcel deliv­ered suc­cess­fully, sched­uled date for return deliv­ery 31st.!!!!! But to cap all that the parcel arrived today 4th. Jan at my par­ents house where it should have been on 18th. Dec. If that is Express Deliv­ery - well what can one say - if you are crazy enough to use City Link start post­ing your Christ­mas presents now and they might just get there in time.

Posted by Linda Stewart at 3pm on 04.01.08

i have been read­ing the com­mets people have made,and they are right order goods not arrived wait­ing in all day there was no card now 4 days later no parcel,i am sick of them every one should get together and put them on watch dog they should not be aloud to get awy with this bloodt company

Posted by sharon brown at 7am on 10.01.08

I don’t know why read­ing this has made me feel better, but per­versely it has

I am wait­ing for a wash­ing machine (easy to lose those concrete-​bottomed parcels) which was due for deliv­ery on Jan 7th.

Didn’t come then. Or on the 8th, 9th, 10th or 11th. The faith­ful promises that it would be there on the 12th by midday weren’t met.

Then the deliv­er­ies for the 14th and now 15th have failed. I’ve var­i­ously been told that “drivers ran out of time” and that “there’s an IT problem”. Also that the parcel “is not lost, it’s just that we can’t locate it”

So, after really losing it with them on the phone, I’m now promised spe­cial deliv­ery by 1030 tomor­row. I’ll be back then to post the excuse they use when it doesn’t arrive…

Anyone who has googled City Link with a view to using them - save the rep­u­ta­tion of your busi­ness and steer well clear

Posted by Bobby at 1pm on 15.01.08

City link are such a bunch of idiots. I have sat in all day today, to be told by the depot that they have attempted a deliver! Bull­shit. I know that I am never ever going to get the tv i ordered

Posted by Sara at 3pm on 17.01.08

City Link are bloody use­less. All I wanted them to deliver was some blank CDs and still they can’t even manage that. I’ve been sat in wait­ing for TWO WHOLE DAYS (and count­ing) wait­ing for them to deliver my parcel.
Yes­ter­day I was sat at my com­puter and just hap­pened to check the status of my parcel on City Link’s online “tracking” system and found that the driver had appar­ently attempted deliv­ery not 10 min­utes ear­lier. Of course, I knew this was a lie.
So, I go to check my post box. Guess what…No card, for the second time. So how am I sup­posed to know what the number of my local depot is where these bafoons are keep­ing my parcel?
So I have to ring the cen­tral number (sigh) - for the second time. I’m put on hold while some irri­tat­ing woman tells me over and over how I can track my parcel online and how effi­cient City Link are. If they are so bloody fan­tas­tic, WHY AM I RING­ING THIS BAS­TARD NUMBER! Even­tu­ally I get through and I explain the lack of a card and the fact that the appar­ent deliv­ery was only attempted not 10 min­utes ago. She puts me on hold while she phones the driver…I am then informed that the driver is no longer in the area (and prob­a­bly never was) and that I absolutely must wait until tomor­row. She takes my sug­ges­tion that he turns around and comes back by sug­gest­ing that I come and col­lect the parcel myself. OK, like I’m going to pay you money to deliver a pacel to my door only to waste more time, money and effort going to col­lect it myself. Why don’t I just go and col­lect it from Ebuyer’s ware­house myself and flush all my money down the toilet while I’m at it? She takes my phone number in order, she says, to make sure that the driver can find my address.
The end result? Today, as I sit typing this, another of City Link’s dili­gent employ­ees is prob­a­bly shov­el­ing an invis­i­ble missed deliv­ery card through my let­ter­box. This will of course force me to go and stran­gle the driver and ulti­mately land me with a 25 year stretch. Of course, I can’t stran­gle him because he’s not even any­where near my house, he’s just pre­tend­ing he is.

Posted by Jacob Drummond at 12pm on 22.01.08

Make that three days…
My goods are appar­ently still being loaded onto a van. At least they are being honest by saying that no attempt to make a deliv­ery has been made…

Posted by Jacob Drummond at 9pm on 22.01.08

Hm, I know this might ruin the fun of your rant, but it WAS the 21st of Decem­ber and you said they said there’s an IT fail­ure more than once. That tells me they weren’t just spin­ning you one if it was dif­fer­ent people you spoke to.

Sounds like a ter­ri­ble job. Speak­ing to angry cus­tomers with no IT and 3000 unsorted parcels just days before Christ­mas? Poor bastards.

Posted by Karl at 7pm on 23.01.08

Aye, but spare us the overzeal­ous whinge­ing mate…

Posted by walker44 at 12am on 27.01.08

I work as a driver for city link in Aberdeen.

I feel for your predica­mant, but you have to realise that in the run-​up to xmas, city-​link and ALL courier com­pa­nies are so depser­ate for staff that they will employ any old junkie or fuck­wit they can get their hands on, to drive and work in their stores.

Per­son­ally I spent the run up to xmas work­ing 60-75 hour weeks, con­sist­ing of a hell of a lot of late night deliv­er­ies to ensure clients got their con­sign­ments for xmas. Mostly due to cor­rect­ing the mis­takes of the above influx of donkeys.

Long and short of it is simple, City-​Link was a fran­chised night­mare with hugely vary­ing stan­dards accross the land, it has now been bought back by the mother com­pany, and as a result the whole net­work is being upgraded. New vans, IT sys­tems and guns (the things with the screen u sign at the door) and new depots. A new depot in aberdeen opens this month for example.

I have never really been loyal to any employer before but I feel city-​link are at least slowly moving in the right direc­tion and only time will tell.

Posted by The Badger at 6pm on 09.02.08

Ebuyer & City link
Phan­tom deliv­ery, from a quick google I can see this is not uncom­mon. Alas, which bampot depot do I call given I have no card

Posted by Jamie at 8am on 22.02.08

so i’m not the only one screwed over by city link,they are by far the worst com­pany i have ever dealt with.it is now 4 days since i placed an order with NEXT DAY deliv­ery and i am still waiting.they treat there cus­tomers with utter con­tempt over the phone and refuse to take respon­si­bil­ity for there fail­ure to pro­vide a service.How they have a con­tract with amazon is beyond me they are utterly useless.

Posted by gary at 1pm on 23.02.08

City Link are the worst courier com­pany in the world. It’s not just one branch, it’s every single one of them.

I was sup­posed to have some­thing deliv­ered the other day, but City Link didn’t bother to leave a card or con­tact me in any way to let me know they tried to deliver it. I would have gone to their depot and col­lected the parcel if I had known it was there. There have been a couple of instances in the last year of goods I have ordered being returned to sender by City Link with­out any indi­ca­tion that a deliv­ery was attempted (at two dif­fer­ent addresses), two occa­sions when a deliv­ery was sup­pos­edly attempted while my girl­friend was in the house, and on one occa­sion the driver deliv­ered to the wrong house. After many bad expe­ri­ences with them I refuse to do any fur­ther busi­ness with any com­pany that con­tin­ues to use them. You should too. Find out before order­ing any­thing online what courier they will be using, and if it’s City Link send them an email explain­ing why you won’t be pur­chas­ing from them.

Posted by Sam at 1pm on 05.03.08

I’ve had bad expe­ri­ences with City Link and am cur­rently sat here wait­ing for a Sat­ur­day deliv­ery from Ebuyer myself. I have to admit I feel as though I only have a 50/50 chance of receiv­ing my spanky new monitor.

Anyway, if you ever need to use a courier to send some­thing your­self, I would rec­om­mend this site:
http://​www.​inter​par​cel.com/

They do have City Link on their list of couri­ers but as an Ebay seller so far I have used DHL Home Deliv­ery and TNT through this site with great success.

Posted by Brindy at 12pm on 08.03.08

i have used city-​link for about 3 years and have sent hun­dreds of parcels no prob­lems, i do send a email to the cus­tomer let­ting them know when i am send­ing parcel so i sup­pose that helps, i have used other com­pa­nys before and have had noth­ing but prob­lems, city-​link have just recently pur­chased target express and have got all there dri­vers to add to there team, yes prob­lems do happen when it is busy time, but check out other com­plaints about other couri­ers and you will soon see city-​links com­plaints are very few and far between, try google for other couri­ers type in (parcelforce prob­lems) or dhl prob­lems you will soon see what i mean,

city-​link
U.K. Courier Com­pany of 2007 Reli­a­bil­ity of Ser­vice and Excel­lent Cus­tomer Ser­vice awarded by the Insti­tute of Trans­port Management.

Posted by cliff at 11pm on 19.03.08

The Aberdeen depot number os +44(0)1224 293304, but it con­tin­u­ally rings out…

Posted by Andrew at 12pm on 28.03.08

This is hap­pen­ing to me at this very second! I even gave them my phone number to give me a ring when the driver failed again to find my real address, but no, that was too dif­fi­cult. When I rang to com­plain, I men­tioned the sh1t ser­vice, the phone imme­di­ately went dead, and now there is just per­ma­nent hold for me, with the con­stant blurb about how the can guar­an­tee next day deliv­ery to any where in the world! What a joke.

Posted by Mike Frankum at 1pm on 18.04.08

Well it’s now June and I have just lost 2 days wait­ing in for a parcel from City Link. We were going away for a couple of days but as the parcel was the bike bat­tery we’ve had to cancel. I’ve writ­ten to com­plain but no doubt my letter will end up in the bin. Cus­tomer ser­vice every­where these days is crap. All what is writ­ten here is what has hap­pened to me, how do they sleep at night?

Posted by Patricia Edwards at 6pm on 25.06.08

Agree - citylink awful.
dam­aged a bol­lard out­side our house, months later, still taking ages to return calls, emails etc.
when they do - not help­ful or sym­pa­thetic, i am almost made to feel
1) I am lying
2) it is my fault
unbelievable…!
Danielle (ge4), Mr Murphy (trans­port man­ager)
you are now named and shamed. Hope your family can read this someday.

Posted by ian at 4pm on 17.08.08

I can’t be both­ered to explain how angry i am with city link so heres my letter of com­plaint to google:

To Whom it may concern,

I wish to make a seri­ous com­plaint about how i have been treated by
City Link Rother­ham and the Cus­tomer ser­vices team based there.
On friday 26th Sept i ordered a mon­i­tor for my pc from Amazon U.K.
and paid extra for it to be deliv­ered before 1pm on the next day, as
i was going to be on hol­i­day the week after. I waited all morn­ing and
noth­ing was deliv­ered so i checked my online track­ing ref with Amazon
and city link (ref: YE543949) and it said attempted deliv­ery at 10 am
then left card. No card was left at my door or any deliv­ery attempted
at the cor­rect address that morn­ing. I waited around till one and
noth­ing appeared.
I tried ring­ing the aut­moated number for city link on the sunday only
to get a recorded mes­sage telling me about their open­ing times.
Monday the 29th Sep­tem­ber i was trav­el­ling all day to get to my
hol­i­day des­ti­na­tion so the next chance i could ring was Tues­day
morn­ing (30th) when i spoke to a gen­tle­man who told me that the
parcel had been put on the van monday and tues­day for deliv­ery. I
asked what had hap­pened to the sat­ur­day deliv­ery and he said that the
driver had gone to a blue door? but sub­se­quently mon and tues­day had
found the right brown door and posted cards through the post­box. The
cus­tomer ser­vices rep­re­sen­ta­tive then informed me that he cold do
noth­ing for me as i worked mon - fri and could only be in sat­ur­days
and i wouldn’t be put on next sat­ur­days list. The best thing he said
I could do was to ring up at 8am sat­ur­day and ask/beg? to be put on
the list.
After putting the phone down, the frus­tra­tion set in at not having a
res­o­lu­tion or a plan of action. I rung back within ten min­utes and
spoke to another man in the call centre and explained the fol­low­ing
points to him.

1. I had paid extra for next day delivery
2. I had wasted all morn­ing wait­ing for a deliv­ery that had not come.
3. City Link had gone to the wrong house.
4. Now they could not give me a new deliv­ery date and would not put
   me on sat­ur­days list even if i was on holiday.
5. They were ruin­ing my holiday.

At no time was i dis­re­spect­ful to the staff on the phones, the
cus­tomer ser­vices rep­re­sen­ta­tive said he would talk to the “the
gaffer”. When he returned to the phone he said that it had been
agreed that it would be deliv­ered sat­ur­day 4th Octo­ber 2008.

On Friday 3rd Octo­ber i rang City Link again on 01709536501 at 1.30
pm to con­firm that it was going to be deliv­ered on sat­ur­day and i
left my mobile phone number with the man on the phone 07879221613 and
said to ring me if there was any prob­lems.
Sat­ur­day 4th Octo­ber - i waited all morn­ing for a parcel to be
deliv­ered and there was noth­ing.
I looked on web­site to find this information:

20:03 Friday, Octo­ber 3, 2008 Goods returned to sender
01:15 Sat­ur­day, Octo­ber 4, 2008 Goods returned to sender

I cannot explain my frus­tra­tion and anger at this sham­bles of a
ser­vice, i have effec­tively wasted my time trying to sort these
prob­lems out and work with city link to resolve this issue. I feel i
have been lied to by 3 city link staff and i believe that any­thing
they tell me from this point on is a lie. I even have the feel­ing
they were proud of spin­ning me a few lines to get me off the phone.

The only way i can get any sat­is­fac­tion is by com­pain­ing to both
com­pa­nies Amazon and City link and hope some­one can offer some sort
of expla­na­tion. I would also like my money back for the next day
deliv­ery at the very least.

Regards,

Lee

Posted by Lee at 2pm on 08.10.08

Just to add to the com­plaints. I won’t use Amazon any­more until they stop using city link and hdnl.

Posted by Tiel at 5pm on 22.10.08

if its so much of an issue using courier ser­vices why not buy goods from a shop!! prob­lem solved

Posted by hugh jarse at 8pm on 24.10.08

pos­i­tively the worst deliv­ery ser­vice ever…lets name and shame gareth brown, the guy does not even know how to apol­o­gise and he is a super­vi­sor for city link!!! 4 days and I am still wait­ing, I advised laura ashley to find another source of deliv­ery as these people cannot even deliver a decent tele­phone con­ver­a­tion. BEWARE CITY LINK! They guar­an­tee no next day deliv­ery wher­ever you are in the world! ;)

Posted by sharron nickson at 2pm on 06.02.09

You are all so so sad!

Posted by louise at 10pm on 07.02.09

I agree, very sim­i­lar City Link inci­dent hap­pened to me! The worst ser­vice by far!

Posted by Katerina at 4pm on 03.03.09

Nice Info, I will visit again. Thanks For shar­ing the information

Posted by khairilz at 3am on 18.03.09

As I received con­fir­ma­tion by the sup­plier on Friday 27 March, I was hoping my parcel (ref: GOU01541) would be deliv­ered on Sat­ur­day. I phoned City Link to check this and I was told it would be deliv­ered on Sat­ur­day 28 March as I am close to the centre of Paisley.

The parcel did not arrive on Sat­ur­day and I phoned City Link again to find out why. They told me that it could not be deliv­ered on a Sat­ur­day because the sup­plier had only paid for a Monday to Friday ser­vice. They said it would be deliv­ered on Monday, but I explained to them that I work all day Monday to Friday, so I would not be in. Nev­er­the­less, they appar­ently attempted to deliver on Monday and Tues­day (accord­ing to their web­site). Fun­nily enough though, there was no card left on either of those days (even though it also states that on the website).

I decided that I would try to find the depot on Sat­ur­day 4 April, although I knew it would be dif­fi­cult for me on Sat­ur­day morn­ing and the depot closes at 12 o’clock, but I had a go anyway. I checked google maps and it looked like it was best for me to drive along the Hurlet Road and go up the Car­munnock Road way… Well, that proved to be a bad deci­sion, as the road was closed at Clark­ston. So, I fol­lowed the extremely long diver­sion and came back through at the other end of the clo­sure in the centre of Clark­ston. I then found Car­munnock Road and went along some small and windy coun­try roads. How­ever, it was now approach­ing 12 o’clock, so time was against me. I must have taken one or two wrong turn­ings, as I ended up in Busby (I think) when I noticed it was almost 12 o’clock. So, I had no choice but to turn back empty handed. To top it all, I seemed to go a com­pletely dif­fer­ent way back home which was even longer. A com­pletely wasted jour­ney! I was totally fed up when I even­tu­ally got back home. So, their depot isn’t very easy to get to, is it?

I wish the sup­plier had used Royal Mail, then I would only need to go to my local Pais­ley depot to col­lect my parcel. I now do not know how I am going to get my parcel, as I leave to go on hol­i­day to Thai­land for a month on Friday 10 April (this week) and that is why I ordered the items in the first place (on 5 March 2009).

I finish work at lunch time on Thurs­day, so I am hoping they will be able to deliver on Thurs­day after­noon or Friday, but I see they are not oper­at­ing a normal ser­vice because of Easter, so I don’t hold out too much hope, espe­cially after read­ing the other com­ments above. I sup­pose could try to find the depot again on Thurs­day after­noon, but I plan on being busy pack­ing at that time and I really don’t want to waste any more time on another night­mare journey.

Wouldn’t it be an idea for City-​Link to review their deliv­ery policy to include Sat­ur­days for people who work Monday to Friday? They may say that will cost the cus­tomer more, but I wonder how much City-​Link are losing with these numer­ous failed deliveries.

Posted by Andrew Erroch at 11am on 05.04.09

Yep been there got the t’shirt….i live in dorset and have a very sim­i­lar prob­lem with city link con­stantly claim­ing delivery…..when we’ve waited in all day for them. When you even­tu­ally con­tact them they are gen­er­ally rude and unhelpful….we were told if we con­tinue not to be in when their driver tries to deliver we’ll be put on a BLACK­LIST !!…as did we real­ize how money money they wasted on rede­liv­er­ing items!

CITYLINK is an ana­gram of = Prob­a­bly the worst rudest ser­vice i’ve ever recieved (ok not really but it shud be)

Posted by mike gardner at 4pm on 07.04.09

After my prob­lems with City-​Link before (see above), I phoned them on Monday morn­ing, after that week­end when I could not find the depot before they closed at noon. I was told the items were due to return to the sup­plier that day (not so long after they got them). I said “NO, don’t do that, I want the items. I don’t want them to be returned to the sup­plier, I’m sure you and the sup­plier don’t want that either…

I arranged to col­lect my pack­age on Thurs­day after­noon and it was agreed between myself, the sup­plier and City Link that they would be held at the Cam­bus­lang depot until I arrived. I had a hell of a day at work on Thurs­day (yes­ter­day, even though it was sup­posed to be a quiet half-​day) and I left a bit later than planned. So, I was rush­ing all the way from Beith in Ayr­shire to the Cam­bus­lang depot (33.3 miles accord­ing to google maps), still unsure how to get there. I did arrive at 2.30 pm, but only to find that they had on Tues­day returned my items to the sup­plier in Fife afterall… I could not believe it and that was just the day after I had spoken to them (on Monday)! It even said on their com­puter that they were to be held until Thurs­day. The less than help­ful ned of a guy that was there said “nobody here was told that they should be kept”… It was clearly stated on the computer!!!

I con­tacted the sup­plier again and they told me they would pay more to have the pack­age deliv­ered on Friday morn­ing (today) before I fly to Thai­land in the after­noon. This would effec­tively be a Sat­ur­day ser­vice, because it is now the Easter break. When I got back home yes­ter­day, I phoned City-​Link and they told me there was no note of the new arrange­ment, but it may just not be on their system yet. The nice girl I spoke with at the call centre told me to check with them again after 8 am. I have just phoned them and can only get the mes­sage that they are closed for Easter… Now I don’t know if I will see my pack­age before I leave and they are clothes to wear in Thailand.

I am absolutely dis­gusted with City-​Link, surely the worst couri­ers in the world!!!

Posted by Andrew Erroch at 8am on 10.04.09

Just a wee Live Update… My pack­age has actu­ally arrived! Cheers City-Link!… at last. Well done on a holiday… I suppose.

Posted by Andrew Erroch at 11am on 10.04.09

City Link have just ruined Christ­mas. I just found out, after being given the run around on their web­site, being put on hold for half and hour, given the wrong infor­ma­tion, and then finally get­ting through to the local depot that because of adverse weather they won’t be deliv­er­ing until 29th of Decem­ber.
Did they inform us of this before we called, no. We were told that if we phoned before 2pm we could have gone and col­lected them - we phoned at 3pm. If they had emailed the day before, or even in the morn­ing we could have gone and col­lected the pack­ages our­selves. But no, no email, no call.

Shame on you City Link - you have ruined Christmas.

Posted by Mr Kaye at 5pm on 24.12.09

Email to Mr Stuart Godman, City-​link Man­ag­ing director:

Dear Mr Godman,
It is with great reluc­tance that I E-mail you and only because Mr Gareth Moore at Citylink cus­tomer rela­tions refuses to return any of my cor­re­spon­dence.
Please find below details out­lin­ing my recent expe­ri­ence with your com­pany.
This whole episode has been unbe­liev­ably unpleas­ant and stress­ful and i am totally shocked at how it has esca­lated to ridicu­lous pro­por­tions.
I sin­cerely hope that you will con­sider this com­plaint with an open mind and the matter can be resolved to both the com­pa­nies and my sat­is­fac­tion as i would prefer not to esca­late it further.

Yours Sin­cerely,
Keith Johnston.

Email Com­plaint sent by Keith John­ston to Citylink on 26th April 2010:

Dear Sir/Madam,
I would like to strongly com­plain about the poor ser­vice and atti­tude i received from the Citylink courier driver that uplifted my parcel from 24 Yarrow Drive, Dum­fries at around 4pm on Monday 26th April.
Instead of lift­ing my parcel the driver chose to role the item which is very frag­ile pos­si­bly caus­ing great damage to the con­tents. On telling the driver that this was not accept­able i was crit­i­cised for not ade­quately labelling the parcel and told that i was lucky it was being uplifted at all as it was too heavy and required lift­ing by two people.
I returned into my home for a pen and wrote on the parcel “Fragile” .I then helped the driver lift the parcel into the rear of the van. Just before he got back into the van I requested his name for ref­er­ence but he wouldn’t divulge it.
He then left with­out leav­ing any receipt.
I found the whole episode a major incon­ve­nience, thor­oughly unpleas­ant and totally unac­cept­able and found the atti­tude of the driver very con­fronta­tional and unpro­fes­sional and feel i have no option but to com­plain about the ter­ri­ble ser­vice i received.
I look for­ward to hear­ing from you.

Yours Sin­cerely,
Keith Johnston.

Tele­phone call from Mr Stuart Binnie Citylink, Carlisle on 27th April 2010:

Received a mes­sage on my answer machine from the Boss of Citylink Carlisle. He thanked me for my e-mail, was very apolo­getic and assured me the matter was in hand. Appar­ently there have been com­plaints about the driver in the past and it’s very likely that he will be seeing his P45 in the very near future.

Wednes­day 9th June 2010:

Decided to use Citylink through Inter­par­cel again and was totally flab­ber­gasted when the driver i had been told was going to be sacked, turned up to uplift the item.
In an effort to ease an embarass­ing and tense sit­u­a­tion between myself and the driver i attempted to have a relaxed con­ver­sa­tion as i do with every other courier driver and was com­pletely ignored. The driver main­tained his silence in the 2-3 min­utes it took for me to sign the doc­u­ment and uplift the parcel making the sit­u­a­tion extremely uncomfortable.

Wednes­day 9th June 2010. Email of com­plaint sent to both Inter­par­cel and Citylink out­lin­ing what had hap­pened with driver.

Friday 11th June 2010. 15.00:

Today at 15.02 I recieve a phone call from Mr Stuart Binnie, Citylink Carlisle man­ager. The call went as fol­lows:
“Hello, can i speak to Mr Johnston?”, “speaking” I replied. There was a long silence……….”You asked me to call”, yet another silence, “yes?” I replied. It was then alleged in a most aggres­sive and con­fronta­tional manner that i had ver­bally assaulted the driver which i denied. Due to the man­agers manner i requested if i could speak to his supe­rior, he gave me a name and then asked if i wanted to know what was hap­pen­ing with the driver, i said i would rather talk to his boss. He sug­gested i email Mr ****** but did not give me any con­tact details and then hung up.
So after not being able to help enough this man­ager guy had become the very oppo­site and his whole atti­tude was less than helpful.

Friday 11th June 2010:

Tele­phoned Citylink cus­tomer rela­tions and spoke to a Mr Gareth Moore. I Out­lined all of the above, my dis­sat­is­fac­tion to be told by Mr Moore that the ser­vice i had recieved was unac­cept­able and that he would look into it. I have since tried on numer­ous ocas­sions to con­tact Mr Moore to no avail and he has failed to con­tacted me.

Returned phone call to Mr Gareth Moore City-​link cus­tomer ser­vices who finally con­tacts me after i e-mail his boss Mr Stuart Godman.
Mr Moore is obliv­i­ous to all prob­lems even though i pre­vi­ously explained every­thing to him. He offers no apol­ogy or solu­tion and is extremely unhelpful.

I had decided i would not pursue things fur­ther but after seeing this web page i am con­sid­er­ing esca­lat­ing things.
This com­pany must not be allowed to get away with its utter con­tempt for its customers.

Posted by Keith Johnston at 10pm on 15.06.10

I some­time thinks some folk like Mr John­stone have noth­ing better to do than complain.

Posted by Gavin Box at 9pm on 28.06.10

Ques­tion to Gavin Box: Do you feel that Mr Keith Johnstone’s com­plaints were unjus­ti­fied, based on the ter­ri­ble ser­vice he had received? Would you hap­pily accept such a poor service?

Posted by Andrew Erroch at 10am on 26.08.10