Submit Response is a weblog by Jack Mottram, a My Orange Tech Support Hell
Just a quick one: If you ever need to phone Orange tech support, you must refuse to speak to anyone who is below ‘Level 3’ status.
I think they get staff for Levels 1 & 2 by advertising for folk who have never, ever seen a telephone or computer, then wipe their feeble brains so that they don’t even recognise the words ‘telephone’ and ‘computer’ any more.
I mean, you’d think that a trained customer services operator would know that SMPT and an ISP are different things. (If you don’t happen to be familiar with those terms, mixing the two up is akin to mistaking a tube of toothpaste for popular film actress Tilda Swinton.)
erk. that sounds a bit shit. I was just thinking of phoning orange, too. I’ll see if i can get the upgrade first, shall I? Before I start tinkering.
Oh and is yr text working? Talk geek tomorrow or something.
Posted by Donna at 12am on 08.08.03
Aye, text is working (hilarious Catch 22 - I needed a SIM update to enable SMS, but I couldn’t get it because my SIM was full, but I needed the SIM update to delete old messages…)
The tech support are awful. I now have email set up, but only after three folk incorrectly told me I needed to sign up with a dialup ISP first… MMS doesn’t work at present, and I’m still trying to dialup to the interweb via Bluetooth (so I can sit in Tchai Ovna working and piss off the hippies!)
Posted by J-Mo at 11am on 08.08.03
can anyone tell me how to get mms enabled on my orange phone
Posted by jonny at 10pm on 24.12.03
Thats SMTP, not SMPT (it stands for Simple Mail transfer Protocol)
Perhaps we should look at wiping your feeble brain?
Posted by youngerpants at 3pm on 18.02.08
Yeah, a typo in the post completely invalidates my complaint. Sheesh.
(I really do wonder what motivates people to comment on five-year-old weblog posts sometimes. And what motivates me to reply!)
Posted by Jack Mottram at 2pm on 20.02.08