Submit Response is a weblog by Jack Mottram, a Definite Glitches Courtesy Of Simply.com
Sorry for the messed up site over the last couple of days - Simply.com did some bad things, which, to their credit, they’ve been quick to fix today.
Same day support service aside, I’m tempted to move to a different host, or buy a dirt cheap PC to stick in a cupboard and do it myself, where I’d have no one to blame but myself for cocking up.
This is why: in the email Simply.com sent to warn that they were migrating to new servers, they witheld information, and their telephone support dept. needs a kick in the face.
I’ve no idea how these things are normally done, but Simply.com chose to archive all the stuff on their servers on March 3rd, a full fortnight before they planned to migrate, but didn’t tell their customers this. Fortunately, I have a backup of stuff uploaded in that fortnight, which wasn’t much, and, better yet, the MySQL databases were left untouched. But not telling customers that their websites would suddenly roll back a fortnight in time? Sucks. Also sucky: the support bloke I spoke to on the ‘phone, who was rude, clueless and blamed all the problems on ‘management decisions’ on which he had ‘no comment’. Bullshit, mate.
Normal rubbish-spouting service will resume shortly.
That stinks. I’m with these guys:
http://ukwebsolutionsdirect.co.uk
Been with them about 8 months - verdict so far: they rock.
Posted by Rob at 5pm on 17.03.05
Cheers - will check them out, Rob. (Though was thinking of going American for exchange rate goodness).
Posted by Jack Mottram at 6pm on 17.03.05