Submit Response is a weblog by Jack Mottram, a Classic BT Idiocy
Another example of gross idiocy from BTOpenworldYahoo!Interweb, or whatever they’re called nowadays:
If there’s a problem with your credit card payment to BT for internet access, they give you seven days grace before cutting off your connection and send an email to warn you of the problem. This is a good thing, obviously.
Since the switch to BT Yahoo!, it seems that the same does not apply to your email account - there’s no grace period, and as soon as a credit card payment fails, your mail goes dead.
Now, can you guess which account they send the warning email to?
Yup, it’s the very account which cannot send or receive mail from the moment your account goes into debt.
So, I just spent half an hour double-checking that everything was as it should be at my end. Then I spent another half hour being told to check everything I had just checked by a technical support advisor who quite clearly knew a hell of a lot less about Macs running 10.3.2 than I do (which is not much). Only then did it occur to me to ask whether my account was up to date. Only then did I find out that it wasn’t, and that that information was on the screen my tech. support friend had been looking at for the past half hour.
Now, I can’t get angry with the people on the end of the ‘phone - they’re underpaid and barely trained - but the idiot who designed a system to send out warning emails to accounts that the very same system has just taken offline should be, I dunno, thrown to a baying crowd of disgruntled BT customers armed only with their useless Speedtouch USB modems.
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