Comments on: City Link

By: Munie Merican

Munie Merican — Fri, 10 Feb 2012 09:19:53 +0000

citylink’s clerk call me at 1:30pm (10feb-today) because driver could not find my house…but till 4pm there is nothing.. i call that clerk again but she does not pick up the phone…than i call the herbalife distributor center, the operator ask me to call the herbalife center, so i try to call but the operator said its temporary unavailable, so i try to find citylink phone no through internet…
so i call the citylink branch in penang, the clerk make an excuse by saying that she already told me that they going to send to me tomorrow, but actually she never say so…she just ask for the direction when she call me…she just make we waste 3hours just to wait for them & waste my phone credit…than just now i just search for the my delivery status from citylink page..i found that 9 feb status stated that location not found…WTH…so why they did not call me ask for the direction yesterday..not today..than make such a stupid excuses…..i will never use citylink…why herbalife co must use them??? arghhhh…. ; (

By: Anne Currie

Anne Currie — Wed, 01 Feb 2012 19:12:00 +0000

CITYLINK-MORE LIKE CITY HELL.
Monday waited in all day delivers start at 7.30 till 5.30
NEAR 4.00 I WENT ON TO SEE WERE PARCEL WAS. CARD WAS LEFT AT 1.30 NOT AT MY HOUSE NO CARD WAS LEFT.
PHONED THEM UP TO LISTEN TO BORING MUSIC AND HELD ON PHONE LONG TIME,STARTED TO TELL HER I WAS IN AND NO ONE WAS AT MY DOOR,SHE HUNG UP. STEAM COMING OUT MY EARS PHONED AGAIN AND SPOKE TO TIM BUT WANTED MANAGER “NEVER A MANAGER IN WHEN I PHONE” TIM HUNG UP ALSO.
LEFT MESSAGE WITH MY SELLER HE SPOKE TO HIS ACCOUNT MANAGER AND WAS TO COME TODAY. GUESS WHAT!!! NEVER CAME. 3 FULL DAYS WAISTED. JUST OF PHONE AGAIN “COULD HAVE BOUGHT BUNGALOW WITH TIME SOMEONE ANSWERS” SHE TOLD ME MY SELLER NEVER SPOKE TO ACCOUNT MANAGER SO I HUNG UP ON HER BUT SAID I AM TAKING THIS AS FAR AS I CAN GO. WARNING TO EVERYONE “NEVER USE CITYLINK” AS I DON’T WISH ANYONE TO GO THROUGH HELL ON EARTH. TAKE YOUR MONEY QUICK ENOUGH BUT FOR DELIVERY,BORING MUSIC,WORKERS HANGING UP ON YOU AND MONEY WAISTED HOLDING LINE FOR SOMEONE TO ANSWER. I HAVE ONLY JUST STARTED AS I WILL TAKE THIS TO HIGHEST PERSON TO SACK THE LOT OF THEM OR BETTER STILL CLOSE IT DOWN AS WORK DOES NOT GET DONE THAT’S PAID FOR GGGGRRRRR

By: Colin Hall

Colin Hall — Wed, 01 Feb 2012 17:16:54 +0000

Hi, Here we are in 2012 and I've just had 2 days of lunacy from City Link ... So much like yours.

Here's what happened:

Day one - City Link delivers a not at home note to the wrong house.
I write to them explaining what has happened and provide them with exact description of the correct property and even provide a telephone number for him to call me if he has troubles. They know I will be at home all day, with no reason for a not at home notice again.
The email team tell me that the driver will have these details put on his delivery sheet, so no excuse for the next day.
I waste another day waiting for ther driver.
The driver makes exactly the same error as the day before. No phone call.
I contact the email team again and they tell me that the driver didn't know that the details were added to his sheet. The email operative says "Having spoke to the driver he is now aware that you live in a bungalow and will deliver again tomorrow."
I ask for an exact delivery time because today I had to wait until 4.30 pm until the driver messed it up again.
They say that that would be impossible to say.
I give bad feedback to my ebay supplier.

It has to be added that at no time did any of the emails use the word 'Sorry'. Had I been responsible for such a cock up I would have been doing all in my power to let the customer know how sorry I was and I would go miles out of my way to make it right.

These guys are about the worst delivery company that I've ever encountered. To cement this thought I just had a Tesco delivery at exactly the time that they had promised. Maybe Tesco should take on parcel deliveries.

Thanks for the chance to join in.

All the best.

Col :-)

By: wan

wan — Mon, 23 Jan 2012 09:06:46 +0000

U C HOW LONG TO DELIVERED MY PACKAGE .. ITS NOT TO FAR.. ONLY 20KM FAR AWAY FROM CITYLINK OFFICE.. BAD SERVICE!!!!
12-Jan-2012 11:39 Shipment Collected SHAH ALAM, MALAYSIA
12-Jan-2012 20:16 Received by SHAH ALAM, MALAYSIA
13-Jan-2012 06:37 Shipment Bound for PORT KLANG, MALAYSIA SHAH ALAM, MALAYSIA
13-Jan-2012 08:03 Received by PORT KLANG, MALAYSIA
13-Jan-2012 10:33 Depart to SHAH ALAM, MALAYSIA PORT KLANG, MALAYSIA
13-Jan-2012 19:08 Depart to SHAH ALAM, MALAYSIA PORT KLANG, MALAYSIA
14-Jan-2012 00:48 Received by SHAH ALAM, MALAYSIA
19-Jan-2012 09:12 Depart to SHAH ALAM, MALAYSIA SHAH ALAM, MALAYSIA
19-Jan-2012 09:19 With Courier: LOG00416/SHAH ALAM, MALAYSIA SHAH ALAM, MALAYSIA
19-Jan-2012 22:32 Received by SHAH ALAM, MALAYSIA
20-Jan-2012 04:30 With Courier: LOGC0013/SHAH ALAM, MALAYSIA SHAH ALAM, MALAYSIA
21-Jan-2012 04:40 Depart to PORT KLANG, MALAYSIA SHAH ALAM, MALAYSIA
21-Jan-2012 06:06 Received by PORT KLANG, MALAYSIA
21-Jan-2012 07:00 With Courier: PKLC0001/PORT KLANG, MALAYSIA PORT KLANG, MALAYSIA
21-Jan-2012 12:34 PREMISE CLOSED

By: wan

wan — Mon, 23 Jan 2012 08:56:03 +0000

15 days to received my product!!!! my cstmer complain on me!!!!!!!!!!!!!!!!!!!!!!!!! city link is bad service!!! if u dont belive.. check this refrence no…. my procuct never delivered untill now!!! sucks service!!!! 24262338

By: Neil Lanning

Neil Lanning — Sat, 24 Dec 2011 18:08:57 +0000

Tues 13-Dec I get to buy a touchpad, order accepted the same day
Weds 14-Dec Email from HP to say it has been shipped – Great !! Check City link Website and it arrived at delivery deport at 07.10in the morning but wasn’t delivered
Thurs- 15-Dec Check City link website – 8.05 goods loaded onto van. The City-Link Van arrives after lunch but driver can’t find parcels
Fri16-Dec I call City link – on hold for 20 minutes before getting to speak to someone. I was assured that the delivery would be made that day. The case arrived but no Touchpad. City link Website reports goods returned to depot at 15.47 and goods delivered at 19.06! I call to find out what’s going on but gave up waiting after 25 minutes on the phone
Sat 17-Dec I called again Saturday morning (another 30 minute + wait on the phone), and spoke to Christine who gave me a reference of 018745511-12, and I was told that she could see that it had been put on the wrong van but it would be delivered on Monday 19th December.
Mon 19-Dec 19.43 - No Delivery – I email HP & City link
Tues 20-Dec I call HP who are very apologetic and they said that they’d order a replacement
Weds 21-Dec Email from HP stating they have sent a replacement –
Thurs 22-Dec (14.43) - Goods arrived at collection depot at 19.44 of 21st Dec but not on the way to me. Emailed HP again to state that I am leaving for the holiday at relatives at noon on Friday 23-Dec. Very concerned this is not going to arrive

City Link call me (after I requested they call me on Monday) the and I explained the same-
Fri 23-Dec Checked the City link Website (just done it again – 11.13) still not on the delivery van!!
Sat 24- Planned delivery showing as 22-Dec - They are taking the P*** now !

Unfortunately for these bunch of Muppets I work fro HP and have brought this to the attention of the VP of PSG - Bye-Bye Contract with HP!!!! - Happy Christmas all

By: Paul

Paul — Tue, 20 Dec 2011 21:23:02 +0000

City link are indeed rubbish.
Parcel collected 9 days ago for next day delivery. Still not arrived, after 3 phone calls having to wait 30 mins each time and asking to speak to a manager who just so happened not to be working I was told the manager would call back today, guess what no call. I am seriously like loosing my patience now. Looks like its going to have to be another phone call in the morning.

By: Xal

Xal — Wed, 07 Dec 2011 18:44:01 +0000

Nice to see that four years after the original rant there are still plenty who need to vent steam.

I went back and had a look at what orders of mine went through City Link, and to my surprise there were only two: The PS3 I've just finished yet another lengthy session on and the Mac Mini I'm writing this on now.

I know City Link can deliver things, perhaps a little late but I'm looking at and using proof of their capabilities.

But can they send me a book and a DVD? Hell no. I could write my own book and film my own sell out comedy tour quicker than this package will arrive. They've arrived at 'the Depot' at least twice already, I can only hope they leave it at some point...

By: Andrew Fenwick-Green

Andrew Fenwick-Green — Mon, 05 Dec 2011 13:53:53 +0000

I was due delivery of a 120 " optoma projector screen today (Monday 5th December 2011), phoned retailer (Lambda-Tek via amazon marketplace, who also have there own shop web site) to ask for a tracking number which they gave me.

Phone City Link customer line to be informed that Delivery had been made at 10.41am and signed for by a Mr M Mop! Surely a made up name?

Obviously I had not received it and I certainly wasn't or know a Mr M Mop!

Informed them that I was informing police as obviously a theft had taken place and item delivered to different address!

After numerous calls to retailer and city link customer Svs I was informed that they couldn't contact driver as they don't have phones (really???) and I would have to wait until driver returned to depot later that day and only then would they find out the details. As you guess, not a happy teddy bear!

I then received a call from city link to say driver finished his deliverys and was heading back to local depot within 30 mins.

Told them to give local depot my number and to give me details of the delivery, who was it given to ( description), location description of where the driver dropped it off etc for me to get police involved.

20 mins later received a call from local depot telling me the item was still to be delivered as driver had made a scanning error and would be here by 5pm! He also informed me that the driver was struggling! Not words to reassure an irate customer!!!!!!! As of 13:45hrs still waiting......

I said to depot, considering the balls up with this they would expedite delivery to appease me but no, would get there when it gets there and moaned that I had lost my rag at him! He then put the phone down!

A shambles to say the least! I'd rather pay more and use a company who is able to deliver with the basic amount of skill!

To make me even more miffed, earlier that day I recieved some audio AV cables from America via express delivery by Fed Ex, those arrived ok all away from the USA! Ordered same time as projector screen yet managed to arrive before it had yet this item was on an express service a few hundred miles away!

Avoid them as if they were a dose of the clap!

So I await until 5 pm for delivery, shan't hold my breath! Andy Fenwick-Green

By: Spitting feathers

Spitting feathers — Fri, 04 Nov 2011 17:46:44 +0000

Appalling service. I rang first thing this morning to confirm the delivery would happen and everything was in place. They confirmed the address with me twice and said they would give me a 10-minute notification prior to delivery. Kindly, the girl even said she would track it.

Seven hours later, four phonecalls (c.45 minutes on hold): and no delivery. They had the wrong house number. I've taken a day off work, lost money, lost time and been stuck in a flat waiting all day for their stupid delivery which never came. I can't have it redelivered on any other day. Twice a manager has said he has called me back in five minutes, and twice he hasn't, so I've had to call them back.

There's (allegedly) no email address I can send my complaint to. Most unhelpful company ever. Top points for being obstructive enough to make you want to give up rather than pursue it - it takes some committment to have customer service that poor that it makes ME give up. Final sums?

Me - a completely wasted day and racked up phone-bill. No goods.

Supplier - lost £270 worth of business and all my future business, I'll never order from them again if I have to go through this.

City-Link - quids in. A paid-for courier delivery service and no effort required.