Comments on: City Link

By: Deon Grimmett

Deon Grimmett — Tue, 01 May 2012 16:15:36 +0000

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By: Munie Merican

Munie Merican — Thu, 08 Mar 2012 14:51:26 +0000

btul tu N..attitude staff city link quite rude, never say sorry even mmg jelas-jelas dia orang salah…lately service dia org sgt problem, dulu just take 2 @3 days..but now dah 5 days still xdpt brg..saya terpaksa guna city link because company that i beli barg use city link as their transporter…emmmm

By: N

Thu, 16 Feb 2012 03:11:04 +0000

Hi.. I sangat sangat la geram one boy from city link.. dia masuk office dan collect courier tanpa tekan loceng.. bila i tanya dia,kenapa masuk tak tekan loceng,dia kata dah pintu bukak,so masuk je la.. dia masuk tanpa siapa ada dekat depan.. so bad la perangai.. kalau dah tahu tak ada orang kat depan,tekan la loceng,so ada orang pergi depan,bukan masuk macam tu jer.. hormat sikit orang n jangan masuk ofice orang sesuka hati jer.. lepas dia masuk,terus dia collect courrier dan blah cam tu jer,. hmmm

By: Paul Barnes

Paul Barnes — Wed, 15 Feb 2012 00:18:44 +0000

I read all the posts about crappy City Link. But listen to mine.. I booked a collection from a seller one week ahead. City Link could NOT handle my package it was to big it was four and a half meters in length. So I used Parcel Monkey to get it shipped and they booked it with Night Freight. Then on the day came for Night freight to collect it Parcel monkey sent CITY LINK! Daft thing is the driver took it even though it hardly fitted in his van.
I paid 39 pounds for next day delivery and insured the package for 400 pounds the price I paid for it. Its now almost 3 weeks and the parcel is still not here. They were going to set the lost parcel wheels in motion for a claim BUT after Parcel Monkey asked City Link WHERE IT WAS they said they never had a record of any collection!! Hell the seller even helped the driver to carry this heavy load to his van! But that’s the last we have seen of it. Because City Link deny they collected it they are only admitting the package was not collected and offered me my 39-pound delivery fee back! How do I prove they collected it! On collection they never give a receipt. Its parcel Monkey’s fault by sending the Wrong Courier and City Links for accepting a package to big then loosing it and denying they were involved when the sender helped load it into the City Link drivers van!!
Robbing bastards. What’s more what they are implying is that either their driver is a robber OR my sender is a thief and a liar!!

By: Munie Merican

Munie Merican — Fri, 10 Feb 2012 09:19:53 +0000

citylink’s clerk call me at 1:30pm (10feb-today) because driver could not find my house…but till 4pm there is nothing.. i call that clerk again but she does not pick up the phone…than i call the herbalife distributor center, the operator ask me to call the herbalife center, so i try to call but the operator said its temporary unavailable, so i try to find citylink phone no through internet…
so i call the citylink branch in penang, the clerk make an excuse by saying that she already told me that they going to send to me tomorrow, but actually she never say so…she just ask for the direction when she call me…she just make we waste 3hours just to wait for them & waste my phone credit…than just now i just search for the my delivery status from citylink page..i found that 9 feb status stated that location not found…WTH…so why they did not call me ask for the direction yesterday..not today..than make such a stupid excuses…..i will never use citylink…why herbalife co must use them??? arghhhh…. ; (

By: Anne Currie

Anne Currie — Wed, 01 Feb 2012 19:12:00 +0000

CITYLINK-MORE LIKE CITY HELL.
Monday waited in all day delivers start at 7.30 till 5.30
NEAR 4.00 I WENT ON TO SEE WERE PARCEL WAS. CARD WAS LEFT AT 1.30 NOT AT MY HOUSE NO CARD WAS LEFT.
PHONED THEM UP TO LISTEN TO BORING MUSIC AND HELD ON PHONE LONG TIME,STARTED TO TELL HER I WAS IN AND NO ONE WAS AT MY DOOR,SHE HUNG UP. STEAM COMING OUT MY EARS PHONED AGAIN AND SPOKE TO TIM BUT WANTED MANAGER “NEVER A MANAGER IN WHEN I PHONE” TIM HUNG UP ALSO.
LEFT MESSAGE WITH MY SELLER HE SPOKE TO HIS ACCOUNT MANAGER AND WAS TO COME TODAY. GUESS WHAT!!! NEVER CAME. 3 FULL DAYS WAISTED. JUST OF PHONE AGAIN “COULD HAVE BOUGHT BUNGALOW WITH TIME SOMEONE ANSWERS” SHE TOLD ME MY SELLER NEVER SPOKE TO ACCOUNT MANAGER SO I HUNG UP ON HER BUT SAID I AM TAKING THIS AS FAR AS I CAN GO. WARNING TO EVERYONE “NEVER USE CITYLINK” AS I DON’T WISH ANYONE TO GO THROUGH HELL ON EARTH. TAKE YOUR MONEY QUICK ENOUGH BUT FOR DELIVERY,BORING MUSIC,WORKERS HANGING UP ON YOU AND MONEY WAISTED HOLDING LINE FOR SOMEONE TO ANSWER. I HAVE ONLY JUST STARTED AS I WILL TAKE THIS TO HIGHEST PERSON TO SACK THE LOT OF THEM OR BETTER STILL CLOSE IT DOWN AS WORK DOES NOT GET DONE THAT’S PAID FOR GGGGRRRRR

By: Colin Hall

Colin Hall — Wed, 01 Feb 2012 17:16:54 +0000

Hi, Here we are in 2012 and I've just had 2 days of lunacy from City Link ... So much like yours.

Here's what happened:

Day one - City Link delivers a not at home note to the wrong house.
I write to them explaining what has happened and provide them with exact description of the correct property and even provide a telephone number for him to call me if he has troubles. They know I will be at home all day, with no reason for a not at home notice again.
The email team tell me that the driver will have these details put on his delivery sheet, so no excuse for the next day.
I waste another day waiting for ther driver.
The driver makes exactly the same error as the day before. No phone call.
I contact the email team again and they tell me that the driver didn't know that the details were added to his sheet. The email operative says "Having spoke to the driver he is now aware that you live in a bungalow and will deliver again tomorrow."
I ask for an exact delivery time because today I had to wait until 4.30 pm until the driver messed it up again.
They say that that would be impossible to say.
I give bad feedback to my ebay supplier.

It has to be added that at no time did any of the emails use the word 'Sorry'. Had I been responsible for such a cock up I would have been doing all in my power to let the customer know how sorry I was and I would go miles out of my way to make it right.

These guys are about the worst delivery company that I've ever encountered. To cement this thought I just had a Tesco delivery at exactly the time that they had promised. Maybe Tesco should take on parcel deliveries.

Thanks for the chance to join in.

All the best.

Col :-)

By: wan

wan — Mon, 23 Jan 2012 09:06:46 +0000

U C HOW LONG TO DELIVERED MY PACKAGE .. ITS NOT TO FAR.. ONLY 20KM FAR AWAY FROM CITYLINK OFFICE.. BAD SERVICE!!!!
12-Jan-2012 11:39 Shipment Collected SHAH ALAM, MALAYSIA
12-Jan-2012 20:16 Received by SHAH ALAM, MALAYSIA
13-Jan-2012 06:37 Shipment Bound for PORT KLANG, MALAYSIA SHAH ALAM, MALAYSIA
13-Jan-2012 08:03 Received by PORT KLANG, MALAYSIA
13-Jan-2012 10:33 Depart to SHAH ALAM, MALAYSIA PORT KLANG, MALAYSIA
13-Jan-2012 19:08 Depart to SHAH ALAM, MALAYSIA PORT KLANG, MALAYSIA
14-Jan-2012 00:48 Received by SHAH ALAM, MALAYSIA
19-Jan-2012 09:12 Depart to SHAH ALAM, MALAYSIA SHAH ALAM, MALAYSIA
19-Jan-2012 09:19 With Courier: LOG00416/SHAH ALAM, MALAYSIA SHAH ALAM, MALAYSIA
19-Jan-2012 22:32 Received by SHAH ALAM, MALAYSIA
20-Jan-2012 04:30 With Courier: LOGC0013/SHAH ALAM, MALAYSIA SHAH ALAM, MALAYSIA
21-Jan-2012 04:40 Depart to PORT KLANG, MALAYSIA SHAH ALAM, MALAYSIA
21-Jan-2012 06:06 Received by PORT KLANG, MALAYSIA
21-Jan-2012 07:00 With Courier: PKLC0001/PORT KLANG, MALAYSIA PORT KLANG, MALAYSIA
21-Jan-2012 12:34 PREMISE CLOSED

By: wan

wan — Mon, 23 Jan 2012 08:56:03 +0000

15 days to received my product!!!! my cstmer complain on me!!!!!!!!!!!!!!!!!!!!!!!!! city link is bad service!!! if u dont belive.. check this refrence no…. my procuct never delivered untill now!!! sucks service!!!! 24262338

By: Neil Lanning

Neil Lanning — Sat, 24 Dec 2011 18:08:57 +0000

Tues 13-Dec I get to buy a touchpad, order accepted the same day
Weds 14-Dec Email from HP to say it has been shipped – Great !! Check City link Website and it arrived at delivery deport at 07.10in the morning but wasn’t delivered
Thurs- 15-Dec Check City link website – 8.05 goods loaded onto van. The City-Link Van arrives after lunch but driver can’t find parcels
Fri16-Dec I call City link – on hold for 20 minutes before getting to speak to someone. I was assured that the delivery would be made that day. The case arrived but no Touchpad. City link Website reports goods returned to depot at 15.47 and goods delivered at 19.06! I call to find out what’s going on but gave up waiting after 25 minutes on the phone
Sat 17-Dec I called again Saturday morning (another 30 minute + wait on the phone), and spoke to Christine who gave me a reference of 018745511-12, and I was told that she could see that it had been put on the wrong van but it would be delivered on Monday 19th December.
Mon 19-Dec 19.43 - No Delivery – I email HP & City link
Tues 20-Dec I call HP who are very apologetic and they said that they’d order a replacement
Weds 21-Dec Email from HP stating they have sent a replacement –
Thurs 22-Dec (14.43) - Goods arrived at collection depot at 19.44 of 21st Dec but not on the way to me. Emailed HP again to state that I am leaving for the holiday at relatives at noon on Friday 23-Dec. Very concerned this is not going to arrive

City Link call me (after I requested they call me on Monday) the and I explained the same-
Fri 23-Dec Checked the City link Website (just done it again – 11.13) still not on the delivery van!!
Sat 24- Planned delivery showing as 22-Dec - They are taking the P*** now !

Unfortunately for these bunch of Muppets I work fro HP and have brought this to the attention of the VP of PSG - Bye-Bye Contract with HP!!!! - Happy Christmas all