Comments on: City Link

By: Gain Box

Gain Box — Sat, 09 Nov 2013 18:20:57 +0000

Keith Johnstone from Dumfries sound like an old woman with nothing better to do than complain. I bet hes got not friends.

By: Sharon Yee

Sharon Yee — Mon, 09 Sep 2013 08:02:48 +0000

I would like complaint your service, your customer service is very poor reply. Becouse i want to checking statement of account on May 2013. But untill now you service is not anything reply to me. So now we our company cannot make payment.

Thanks

By: Rammit Home

Rammit Home — Sat, 20 Oct 2012 17:14:27 +0000

I have used City Link for over ten years now and always found the service to be good.My local driver is superb and always very obliging. It will be a shame if Rentokil choose to close the doors in December if a buyer cannot be found. Can anyone reccomend an alternative carrier should City Link close down?

Ram

By: fatman

fatman — Wed, 26 Sep 2012 17:07:42 +0000

spent the day off work to wait in for delivery of my new phone at the cost of £120 wages. if they knocked on my door it was as loud as a mouse fartting . slip said they would deliver the next day 7.30 am til 5.30 pm . so phoned to ask for a exact or aprox time as cant waist another day and wage spent £ 8.00 on my pay as u go only 4 the girl to hang up on me then went to a bt land line pay phone at the cost of 1p a second , on the slip i got from them there was no mention this was a premium rate number and spent £12 only to run out of money @#+~ . i will be on to their complaints department and ask you all to do the same 10 mins a week out of our lifes a week could make a city link employes life a living hell pls join me in the jehad of hate towards them

By: Hannah Shergold

Hannah Shergold — Sun, 23 Sep 2012 20:44:30 +0000

Here's my comment fellow City-Link haters - this one is a corker!

I organised a courier to collect a very valuable sculpture from my own address and deliver it to Exeter, next day. I used City-Link, blindly oblivious to the awful reputation I've since discovered.

City-Link collected the sculpture on the correct day but delivery was not attempted for another week, according to their tracking site. In truth I didn't hear from my client so she thought I had forgotten (hadn't bothered) to send it and as far as I was concerned the sculpture had arrived safe and well.

13 days later, whilst out mountain biking, I receive a call from a (hero of a) gentleman explaining that he has found my sculpture. I was understandably quite confused so he went on to explain: He is an Exeter-based land owner and had been walking round his land and came across some fly-tipping. (You can see where this is going...)

Yes. Upon NOT finding the aforementioned client's house, the City-Link driver decided to dump the parcel, plus one other as-yet-unidentified package, in a DITCH.

According to their tracking site they had tried to deliver it 3 times, once even on day 9 at midnight (doubt that!). Fortunately for City-Link I made the whole discovery on a Sunday, when their offices are closed. Needless to say, heads will roll tomorrow. And if they don't, I'm going to the papers.

Would anyone care to join me? If so, my email address is hannah@hannahshergold.com

By: Paul Barnes

Paul Barnes — Wed, 15 Feb 2012 00:18:44 +0000

I read all the posts about crappy City Link. But listen to mine.. I booked a collection from a seller one week ahead. City Link could NOT handle my package it was to big it was four and a half meters in length. So I used Parcel Monkey to get it shipped and they booked it with Night Freight. Then on the day came for Night freight to collect it Parcel monkey sent CITY LINK! Daft thing is the driver took it even though it hardly fitted in his van.
I paid 39 pounds for next day delivery and insured the package for 400 pounds the price I paid for it. Its now almost 3 weeks and the parcel is still not here. They were going to set the lost parcel wheels in motion for a claim BUT after Parcel Monkey asked City Link WHERE IT WAS they said they never had a record of any collection!! Hell the seller even helped the driver to carry this heavy load to his van! But that’s the last we have seen of it. Because City Link deny they collected it they are only admitting the package was not collected and offered me my 39-pound delivery fee back! How do I prove they collected it! On collection they never give a receipt. Its parcel Monkey’s fault by sending the Wrong Courier and City Links for accepting a package to big then loosing it and denying they were involved when the sender helped load it into the City Link drivers van!!
Robbing bastards. What’s more what they are implying is that either their driver is a robber OR my sender is a thief and a liar!!

By: Munie Merican

Munie Merican — Fri, 10 Feb 2012 09:19:53 +0000

citylink’s clerk call me at 1:30pm (10feb-today) because driver could not find my house…but till 4pm there is nothing.. i call that clerk again but she does not pick up the phone…than i call the herbalife distributor center, the operator ask me to call the herbalife center, so i try to call but the operator said its temporary unavailable, so i try to find citylink phone no through internet…
so i call the citylink branch in penang, the clerk make an excuse by saying that she already told me that they going to send to me tomorrow, but actually she never say so…she just ask for the direction when she call me…she just make we waste 3hours just to wait for them & waste my phone credit…than just now i just search for the my delivery status from citylink page..i found that 9 feb status stated that location not found…WTH…so why they did not call me ask for the direction yesterday..not today..than make such a stupid excuses…..i will never use citylink…why herbalife co must use them??? arghhhh…. ; (

By: Anne Currie

Anne Currie — Wed, 01 Feb 2012 19:12:00 +0000

CITYLINK-MORE LIKE CITY HELL.
Monday waited in all day delivers start at 7.30 till 5.30
NEAR 4.00 I WENT ON TO SEE WERE PARCEL WAS. CARD WAS LEFT AT 1.30 NOT AT MY HOUSE NO CARD WAS LEFT.
PHONED THEM UP TO LISTEN TO BORING MUSIC AND HELD ON PHONE LONG TIME,STARTED TO TELL HER I WAS IN AND NO ONE WAS AT MY DOOR,SHE HUNG UP. STEAM COMING OUT MY EARS PHONED AGAIN AND SPOKE TO TIM BUT WANTED MANAGER “NEVER A MANAGER IN WHEN I PHONE” TIM HUNG UP ALSO.
LEFT MESSAGE WITH MY SELLER HE SPOKE TO HIS ACCOUNT MANAGER AND WAS TO COME TODAY. GUESS WHAT!!! NEVER CAME. 3 FULL DAYS WAISTED. JUST OF PHONE AGAIN “COULD HAVE BOUGHT BUNGALOW WITH TIME SOMEONE ANSWERS” SHE TOLD ME MY SELLER NEVER SPOKE TO ACCOUNT MANAGER SO I HUNG UP ON HER BUT SAID I AM TAKING THIS AS FAR AS I CAN GO. WARNING TO EVERYONE “NEVER USE CITYLINK” AS I DON’T WISH ANYONE TO GO THROUGH HELL ON EARTH. TAKE YOUR MONEY QUICK ENOUGH BUT FOR DELIVERY,BORING MUSIC,WORKERS HANGING UP ON YOU AND MONEY WAISTED HOLDING LINE FOR SOMEONE TO ANSWER. I HAVE ONLY JUST STARTED AS I WILL TAKE THIS TO HIGHEST PERSON TO SACK THE LOT OF THEM OR BETTER STILL CLOSE IT DOWN AS WORK DOES NOT GET DONE THAT’S PAID FOR GGGGRRRRR

By: Colin Hall

Colin Hall — Wed, 01 Feb 2012 17:16:54 +0000

Hi, Here we are in 2012 and I've just had 2 days of lunacy from City Link ... So much like yours.

Here's what happened:

Day one - City Link delivers a not at home note to the wrong house.
I write to them explaining what has happened and provide them with exact description of the correct property and even provide a telephone number for him to call me if he has troubles. They know I will be at home all day, with no reason for a not at home notice again.
The email team tell me that the driver will have these details put on his delivery sheet, so no excuse for the next day.
I waste another day waiting for ther driver.
The driver makes exactly the same error as the day before. No phone call.
I contact the email team again and they tell me that the driver didn't know that the details were added to his sheet. The email operative says "Having spoke to the driver he is now aware that you live in a bungalow and will deliver again tomorrow."
I ask for an exact delivery time because today I had to wait until 4.30 pm until the driver messed it up again.
They say that that would be impossible to say.
I give bad feedback to my ebay supplier.

It has to be added that at no time did any of the emails use the word 'Sorry'. Had I been responsible for such a cock up I would have been doing all in my power to let the customer know how sorry I was and I would go miles out of my way to make it right.

These guys are about the worst delivery company that I've ever encountered. To cement this thought I just had a Tesco delivery at exactly the time that they had promised. Maybe Tesco should take on parcel deliveries.

Thanks for the chance to join in.

All the best.

Col :-)

By: wan

wan — Mon, 23 Jan 2012 08:56:03 +0000

15 days to received my product!!!! my cstmer complain on me!!!!!!!!!!!!!!!!!!!!!!!!! city link is bad service!!! if u dont belive.. check this refrence no.... my procuct never delivered untill now!!! sucks service!!!! 24262338